This article will show you how to Add and map email templates for events.
To creating and update email templates for events, you will need access to the Management Console and access to the Events Management. To create templates for events you will need to go to Email Communication and Create Template Emails and follow the following steps in this article Creating email templates*
The following event specific tags can be used in the event emails: as well as the standard ones:
[eventSessionDetails] - will pull through any information in the Session specific information field when adding a session
[eventEmailMessage] - will pull through any information in the Session specific email details field when adding a session
[eventSessions] - will show the event session information such as Timezones and the dates and times of the session
[eventApprovalStatus] - Will show the current status - Enrolled, registered, Rejected.
Once the template emails have been created, they will need to be mapped to your user domain(s), approval level and triggers. You can keep it simple and use generic emails for all domains and approval levels or use different templates. Overall, just like invite emails we would recommend to try and keep this as generic as possible.
To do this go to Events Management and select Email Settings and select a user domain that contains users who will be enrolling onto event sessions and select Display Settings.
There is a list 11 triggers that need to be mapped to an email template - for example Cancelled event/session needs to be mapped your cancelled email template. You will see a tab for each of the approval levels set up on your portal. The minimum set should be all those listed with Automatic approval. Once all the templates have been mapped click Update Settings. You can follow this process do map emails for all appropriate user domains.
The reminder schedule
*Your customer success manager can help you set up a set of standard templates which can be amended at a later point. These can include: Booking Confirmation, Your Training Course has been cancelled, Your Course booking reminder etc.