To help loading pages, browsers cache most of the content that appears on the webpage, saving a copy of the webpage's content on the devices hard drive. This way, the next time the user loads the page, most of the content is already stored locally and the page will load much more quickly.
If you are experiencing an error are not seeing changes that you expect on a portal page or course you will need to clear your cache. Once a browser cache is cleared, every webpage that loads will load as if it is the first time the user has visited the page. If something loaded incorrectly the first time and was cached, clearing the cache can allow it to load correctly.
- Open an Internet Explorer window and in the top menu bar select: Tools -> Internet Options.
- In the dialogue box that opens there should be an area labelled "Temporary Internet Files" which has a button you should click labelled "Delete Files...".
- It will then ask you to confirm the delete which you should do ensuring that you have also checked "Delete all offline content".
- This will then delete your Temporary Internet Files and will take a varying amount of time to complete depending on when they were last cleared.
Via key combination:
Delete Via menu: "Customize and control Google Chrome" (triple-dot button top right in your browser) > More tools... > Clear browsing data...
Note: You only need to check the one box called "Cached images and files", leaving the others unchecked to save you from having to log in to your sitres again (i.e. you can leave the Cookies unchecked)